Refund policy

# VastFernweh Return & Refund Policy

At VastFernweh, your satisfaction matters! We want you to feel confident shopping with us.

**30-Day Returns**

We accept return requests within 30 days of delivery. To qualify, items must be unused, in their original condition, and in their original packaging.

**Damaged or Incorrect Items**

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with your order number and clear photos of the issue.

We'll work with you to arrange a replacement or refund at no additional cost when the issue is confirmed.

**How to Request a Return**

Contact our customer support team with your order number and reason for returning.

Please wait for return instructions before sending anything back. Unauthorized returns may not be accepted.

**Return Shipping**

For standard returns, customers are responsible for return shipping costs unless otherwise required by law.

For confirmed damaged, defective, or incorrect items, VastFernweh will cover reasonable return shipping costs if a return is necessary.

**Refunds**

Once your return is received and inspected, we'll notify you of the outcome. Approved refunds will be issued to your original payment method within 10 business days. Your bank or payment provider may require additional processing time.

**Non-Returnable Items**

Used items, gift cards, and certain personal-care products cannot be returned for change of mind, where permitted by law. This does not affect your rights regarding defective or incorrectly supplied products.

**Order Cancellations**

Please contact us as soon as possible if you need to cancel an order. Once an order has been processed for shipment, cancellation may no longer be possible.

Contact Us

For return or refund assistance, please use the contact information listed on our website.

Thank you for shopping with VastFernweh! 💕